ATLANTA – October 5, 2005 – A recent Aberdeen Group Research study demonstrates the importance of selecting the right service parts management (SPM) solution, and highlights how enhanced SPM solutions, such as Servigistics, enable leading companies to achieve significant results within their service parts operation.
Aberdeen’s report, entitled “The Service Parts Management Solution Selection Report,” recommends five primary areas - planning, forecasting, inventory management, pricing and execution - for companies to focus on when selecting a SPM solution, stating “This report should be used as a guidebook for effective assessment of service parts management strategies and solutions.”
Supporting its recommendations, Aberdeen highlights leading companies achieving “top performing service parts management operations.” For example, “The company [Toshiba America Medical Systems] began to realize marked improvements in its service chain immediately following the 28-week long implementation that went live ahead of schedule. The solution helped Toshiba identify millions in excess inventory, reduce repair costs, and optimize its global, regional, and local stocking locations. As a result of the deployment, Toshiba was also able to reduce service parts stockouts by 13%, increase planner productivity by 25%, increase inventory turns by 35%, and reduce inventory write-offs by 24%.”
“Selecting the right service parts management solution can significantly impact company performance,” said Eric Hinkle, Servigistics CEO. “Many of our clients, after switching from alternative systems to Servigisitcs, realized substantial incremental value, quickly achieved compelling returns on investment, and dramatically increased service levels and customer satisfaction. Aberdeen’s Solution Selection Report is a very useful tool for companies evaluating service parts management providers.”
A complimentary copy of the Aberdeen Group Report, “The Service Parts Management Solution Selection Report,” is available from Servigistics at http://www.servigistics.com/whitepaper9.htm
About Servigistics
Servigistics is the leading provider of service parts management solutions, and enables companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics clients are 100% referenceable, and include companies such as Agfa, Akibia, Avaya, Axcelis, CNT, Credence, Cray, DaimlerChrysler, Dell, EMC, Ferrari, GM, Hamilton-Sundstrand, Honeywell, Hyundai, IKON Office Solutions, Infocus, Kia, Mazda, Mitsubishi, Motorola, MTD, NACCO Industries, PartsNow!, Patterson Dental, Radiant Systems, Saab, Storagetek, Subaru, Sun Microsystems, Suzuki, Synstar, Toshiba, Toyota, Unisys, Volvo, and VW. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world. Please contact Servigistics at 1-888-942-8623 or +1-770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.
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CONTACT:
Valerie Holpp
Servigistics Public Relations
+1-770-565-2340 x250
vholpp@servigistics.com