Servigistics Receives Supply Chain Systems Magazine's 2005 "Supply Chain Innovator" Award

Leading service parts management solution provider honored for improving customer service levels and reducing inventory at Avaya

ATLANTA – October 11, 2005 – Servigistics, the leading service parts management solution provider, announced today that it has won a 2005 Supply Chain Innovators Award from Supply Chain Systems Magazine for its successful implementation at Avaya, a global leader in communication systems.

The Supply Chain Innovators Award, one of many recent awards honoring Servigistics, recognizes companies utilizing innovative solutions to achieve business objectives such as improved customer service, reduced costs, higher revenues and profit margins, and/or increased efficiency.  Nominations were reviewed by AMR Research and then voted on by Supply Chain Systems Magazine editors.  

Avaya uses the Servigistics solution to manage and optimize the company’s 20 million part/location pairs across 2,000 central and field service stocking locations worldwide.  After replacing its service parts planning solution with Servigistics, Avaya improved the company’s client satisfaction level in less than six months after the quick 23-week implementation. With Servigistics, Avaya also reduced gross parts inventory from $250 million to about $160 million (a drop of 36%), avoided $5 million in repair costs and improved first-time fill-rates by 30%+.

 “We are pleased to be honored for helping Avaya achieve its vision of complete global service business operations,” said Eric Hinkle, Servigistics CEO.  “Our commitment to our clients and the proven, unparalleled value that our solution delivers has made Servigistics the most award-winning service parts management solution provider.”

Servigistics is continuously recognized by clients, industry analysts, professional associations and industry publications for enabling global leading companies to improve performance by delivering significant value to their service businesses. Other recent awards honoring Servigistics include:
• Dell’s “Services Supplier of the Year” Award
• Sun Microsystem’s “Meritorious Supplier of the Year” Award
• Supply and Demand Chain Executive Magazine’s  “Executive 100”  List
• Global Logistics & Supply Chain Strategies Magazine’s “100 Great Supply Chain Partners” List
• The Atlanta Business Chronicles “Pacesetter” Award
• Red Herring Magazine’s “Top 100 Private Companies” Finalist