Strategic service management leader scores highest among all best-of-breed and ERP solution vendors
December 13, 2006 – Servigistics, the leading strategic service management solution provider, announced today that Forrester Research has declared Servigistics the leader in the service parts optimization market in the firm’s new report entitled, “The Forrester Wave™: Service Parts Optimization Q4 2006.”
Forrester’s report evaluated leading service parts optimization (SPO) vendors across 119 criteria and states that “Servigistics was the only vendor to rise into the Leaders band based on its combined scores across all of the weighted categories.” The report also found that “Servigistics offers the most complete service parts optimization strategy… thanks to its rich parts forecasting and planning capabilities and a clearly defined product road map.” Additionally, Forrester highlights Servigistics’ integrated workforce management solution for rounding out the company’s strategic service management solutions portfolio and enabling leading companies to “plan, track, and manage all service resources in one application.”
“Servigistics is very pleased that Forrester has declared us as the leader in the service parts optimization market,” said Eric Hinkle, Servigistics CEO. “We believe this report is another indicator that companies are recognizing the strategic value of post-sale service and are investing in strategic service management solutions, such as Servigistics, to dramatically improve revenue, profitability, and customer loyalty.”
A complimentary copy of “The Forrester Wave™: Service Parts Optimization Q4 2006” is available from Servigistics at http://www.servigistics.com/whitepaper15.htm.
About Servigistics
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a 100% referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in Bristol and Tokyo and sales and service professionals around the world.
CONTACT:
Valerie Holpp
Servigistics Public Relations
+1-770-565-2340 ext. 250
Vholpp@servigistics.com